Frequently Asked Questions:
Q. Do you only locate in BC?
A. Empire Tracing Ltd. locates skips, debtors, heirs, beneficiaries, witnesses, and any other type of missing person on a World-Wide basis! We are not limited to Canadian skip tracing, we have success all over the world.
Q. Is there a listing fee if we re-list?
A. Empire Tracing Ltd. does not charge any listing fees. In the event that we are unsuccessful, we encourage our clients to re-list in order to keep working with the leads that we have established.
Q. How many people work on our file?
A. As we have a full office, we can have as many as 5 or 6 people work on a single file – we put everything that we have into our searches! Each skip tracer has a unique set of skills and resources that aids in the search – we believe that we work best as a team.
Q. What does “We track them down or you don’t pay” actually mean?
A. We guarantee an address where the subject can be served. When we locate the subject we then contact you with the information and bill you at that time. If we are unsuccessful we do not submit a bill. The exception to the rule is in the event that the client cancels the file before the expiry date.
Q. A few large firms subcontract their work out, or allow work to be completed remotely. I am not comfortable with our firms documents to be released from the office of which I have submitted the information to. Does Empire Tracing Ltd. send the work out to sub contractors?
A. Empire Tracing Ltd. does not sub-contract, or allow employees to remove any part of a file from our offices; we strictly work in-house to ensure the security and confidentiality of your documents.
Q. How long will my search take?
A. We like to work on a search for an exclusive three-month period. We do not hold information for the 90-days, and we submit the results as soon as they are available to our firm. Sometimes it does take longer depending on the information you have provided and other factors.
We offer the following time frames, all on a flat-fee basis, depending on your needs:
Immediate Search (results in 2 days or less)
Rush Search (results in 10 days or less)
Priority Search (results in 30 days or less)
Standard Search (results in 60 days or less)
Regular Search (results in 90 days or less)
Q. What if there is a problem with the information you provide?
A. We guarantee that the information we provide is accurate or there is no charge. In the unlikely event that the subject is not at the address we provided, simply contact us within 10 days of the information being provided, and we will re-verify the information at no extra cost. If the results aren’t correct, we will make it right or we will refund your money.
Q. What if I don’t have very much information on the person I am looking for?
A. Empire Tracing Ltd. has been in the tracing business for 50 years, because we are able to work with files that other firms have been unsuccessful with. We are able to work with minimal information. The more information, the better; however we are able to perform locates on just a name or an alias. Give us a call and let’s discuss.
Q. Does your fee include disbursements?
A. Yes, the only additional charges are the applicable taxes. We do not charge a listing fee, however when listing with Empire Tracing Ltd., you are allowing us the exclusive right to the file, and early cancellations are subject to one-half of the listing fee.